Linux System Administrator

MIE is looking for a Linux System Administrator with great problem solving skills to work within a system team to manage a large and highly distributed computing environment. The user base consists of a large number of physician groups who continually pose new challenges and complex problems to be solved. The successful candidate will play an essential role in managing a Linux based computing infrastructure. Major responsibilities will include but are not limited to:

Job Functions

• Perform system and custom Linux kernel installations.
• Upgrade hardware, firmware, and system requirements.
• Responsible for backups, system recovery maintenance.
• Perform system patching, data storage, and server resources management.
• Responsible for scripting to provide automation and reliable configuration management.
• Responsible for improvements on system reliability, system monitoring, and overall system security.
• Perform analysis on system log and operating systems calls in user/kernel space to profile applications.
• Responsible for improving Linux user/group account management and perform audits of system and installed software.
• Assist with troubleshooting Linux applications written in Java, C, or C++
• Document Computer/Network Controls System Architecture.
• Research and integrate new technologies to automate system management.
• Perform thorough troubleshooting in a timely fashion and provide top quality user support.
• Perform other related duties as needed, and as directed by supervisor.

Skills & Qualifications

• High School Diploma Required - Degree a plus
• Experience in a large scale Linux/UNIX environment
• Highly self-motivated.
• Scripting experience required (PHP, Perl, BASH)
• Understanding of Linux and performance optimizations
• Networking experience required. Knowledge of VPN, IPSec, PTP network topologies and its associated hardware a plus.
• Experience with IDS/IPS software packages a plus
• Experience with Puppet, cfEngine, and RPM package creation a plus.
• Willingness to be constantly learning.

Sales - Account Manager

Medical Informatics Engineering headquartered in Ft. Wayne Indiana is a very successful and rapidly-expanding software company that offers leading edge medical records and patient engagement solutions to the medical community. We are looking for a few talented and successful people to join our growing team. Excellent compensation plan with incentives and benefits.

The Account Manager position is focused on helping MIE increase revenues through our distribution channels. This is becoming an increasingly important aspect of the company’s strategy for growing our base of clients. We have already established relationships with a number of successful resellers who need some additional attention and support to be even more successful.

Job Functions

• Grow revenue from existing reseller partners
• Provide product demonstrations, training and support
• Develop cooperative marketing programs in support of their sales efforts
• Respond to pricing inquiries and product questions
• Provide field support (demos, seminars and conferences)

Skills & Qualifications

• College Degree
• Experience with healthcare applications
• 3-5 years of Channel Management experience and success
• Strong interpersonal and communication skills
• Creative, hard working and committed to success

Senior Account Manager

MIE is seeking an experienced professional to join our group as a Senior Account Manager (SAM). This person will coordinate and manage all aspects of product implementation with large, multi-location accounts. The SAM will be a critical member of the MIE team delivering state of the art products and services throughout the lifecycle of a project. This position requires coordination with sales, technical support, field service, the end user and other groups throughout the process. The ideal candidate will be technology-oriented and will possess an in-depth understanding of how to manage large accounts and projects from early stage to multi-year deployment. Strong interpersonal and communications skills are required.

Job Functions

• Manage large complex accounts, internally and externally
• Develop account plans
• Manage the customer satisfaction, expectations and profitability
• Establish and maintain customer relationships at operational and senior levels
• Coordinate client’s product requirements and enhancements with development staff

Skills & Qualifications

• Well educated with a relevant bachelor's degree or equivalent
• A minimum of four years experience in a similar role
• A proven track record of delivering implementations on time and on budget
• Ability to communicate and work with senior level management of client

Technical Support Specialist

MIE is seeking a seasoned professional to join our group as a Technical Support Specialist. The individual will specify, coordinate, support and implement industry standard Information Technology solutions while integrating a suite of MIE software products. The individual will analyze, design and implement enterprise hardware, software and network solutions. This positions requires interaction with sales, technical support, field service, outside vendors and end users.

Job Functions

• Screens, refers and diagnoses external inquiries and work requests
• Provide end-user software troubleshooting and support
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides troubleshooting and support
• Provides phone and help-desk support for local and off-site users
• Maintains current knowledge of relevant technologies as assigned

Skills & Qualifications

• High School Diploma Required - Degree a plus
• A minimum of four years experience in a similar role with extensive hardware and software installation and support skills
• Strong working knowledge of up-to-date computer technology including Windows Server and Desktop OS, network infrastructure and business applications
• Service orientation, attention to detail and commitment to working with management and other staff
• Excellent oral and written communication skills
• Ability to coordinate other staff and projects, prioritize work and meet deadlines

Software Engineer

MIE is seeking highly skilled, motivated and organized Computer Software Engineers interested in working on leading edge Web-Based healthcare applications.

Job Functions

• Overseeing projects from start to finish
• Working within a team environment to accomplish goals
• Adapting to new APIs and programming style conventions
• Performing research and development projects

Skills & Qualifications

• Degree in a CS/IS is desirable, substantial work experience considered
• Minimum of two years of software development in a similar environment
• Candidates must have real world C/C++, HTML, and JavaScript programming experience
• Experience in DICOM and/or HL7 is a plus

Inside Sales Specialist

The Inside Sales Specialist position for WebChartNOW products involves lead follow-up and management of the entire sales process to increase the number of new accounts and grow revenue in existing accounts. The ideal candidate will have 3-5 years of inside sales/telemarketing experience with the ability to effectively implement sales strategies to achieve new account and revenue targets.

Developing an in-depth understanding of MIE's products is critical to the success of the position, since the Sales Specialist will be conducting product discussions via phone and e-mail as well as giving demonstrations via the internet.

Job Functions

• Develop new accounts
• Grow revenue from existing accounts
• Follow-up on leads generated from corporate website, trade shows and lead generation programs
• Aid in the development of new lead generation programs with the Marketing department
• Respond to customer inquiries and answer product questions
• Help resolve customer concerns by utilizing company resources

Skills & Qualifications

• College degree preferred
• 3-5 years of Inside Sales/Telemarketing experience and success with technology products
• Experience with healthcare applications and/or clinic environments
• Proficiency in Microsoft Office applications
• Proficiency in Salesforce.com or other sales productivity tools
• Strong interpersonal and communication skills
• Creative, hard working and committed to success

Implementation Specialist

MIE is seeking a seasoned professional to join our group as an Implementation Specialist. An Implementation Specialist (IS) will coordinate the successful integration of MIE products into client enterprises. The IS must operate as the single point of contact throughout the lifecycle of a project. This position requires interaction with sales, technical support, field service, the end user, outside vendors, and other groups throughout the process. The ideal candidate will be technology-oriented and will possess an in-depth understanding of the physician office gained by working directly in the clinical setting. Software demo skills, strong interpersonal skills, and communications skills are required.

Job Functions

• Meet with client and conduct workflow analysis related to patient demographics, clinical workflow process design, custom forms, documents and/or template customization and system configuration. Interface with customer and internal MIE personnel to create custom solutions.
• Perform comprehensive quality assurance testing on development work prior to implementation.
• Provide end-user training by remote internet training sessions/or on-site.
• Provide technical support for clients through the implementation phase and for a short period after customer “goes live.”
• Meet project deadlines, training dates and milestones

Skills & Qualifications

• Solid education with a relevant bachelor's degree or equivalent
• A minimum of three years experience in a similar role, with extensive software implementation skills
• A mature approach with a strong background in the software industry, preferably in medical software
• Computer literacy with experience in using MS Office, Internet, e-mail, and browser-based applications
• A proven track record of delivering implementations on time and on budget

Implementation Manager

An Implementation Project Manager (IPM) is responsible for driving successful integration of MIE solutions into various client locations, beginning with supporting the sale of those solutions. The IPM will support field sales representatives, offering technical demonstrations of MIE solutions in-person and via Web-based tools. The IPM will offer the consultative expertise of a project manager and serve as the implementer of MIE solutions during the sales cycle. The IPM will also act as lead implementer to deliver MIE solutions to named clients. The IPM role is a mid-level position requiring a strong work ethic and a high level of professionalism. This position requires 4+ years healthcare software implementation experience, with the ideal candidate being technology-oriented. Candidates should have an in-depth understanding of the physician office, with several years of experience working directly in a clinical setting. Software demo skills, strong interpersonal skills, and communications skills are required. We seek to fill positions in select cities throughout the U.S., and at MIE's corporate headquarters in Fort Wayne, Indiana.

Job Functions

• Differentiate MIE solutions by demonstrating their use in a clinical setting
• Primary responsibility is to actively manage implementations, to stay current on all functionality of the MIE suite of solutions, and to stay focused on client-driven solutions
• Responsible for planning, organizing and delegating the implementation of applications and interfaces
• Evaluate the best way clients would benefit from their solution, and produce the most effective training material
• Conduct post-implementation follow up to ensure client satisfaction
• Serve as the implementation expert, directly assisting clients on "tough" support issues
• Help extend client confidence and satisfaction by acting as a liaison between clients and internal business units

Skills & Qualifications

• Well educated with a relevant bachelor's degree or equivalent
• A minimum of four years experience in a similar role
• A history of consultative sales, using needs assessment skills to align MIE solutions with client needs
• Oral presentation and training skills, and public speaking experience
• A seasoned professional with a strong background in the software industry, preferably in medical software
• Extensive implementation skills, to include pre-sales support and creation of scope; pre-implementation budgeting and timeline planning; project management with respect to adherence to milestones, timelines, and budgets; and post-implementation needs assessment for customization and enhancement of solutions
• Computer literate with experience in using MS Office, Internet, e-mail, and browser-based applications
• A proven track record of delivering implementations on-time and on-budget

Helpdesk Technician

MIE is seeking a seasoned professional to join our group as a Helpdesk Technician. The individual will provide technical support for end-users covering a wide variety of applications and hardware platforms. Strong customer service skills and proficiency with up-to-date technology as well as ability to learn new applications is a must. This position requires interaction with sales, technical support staff, field service, outside vendors and end users.

Job Functions

• Provide technical support for end-users covering a wide variety of applications and hardware platforms
• Technical troubleshooting
• Triage alerts and tickets for problem resolution and documentation
• Customer service via telephone and other electronic means

Skills & Qualifications

• High School Diploma Required - Degree a plus
• A minimum of two years experience in a similar role with extensive hardware and software support skills
• Strong working knowledge of PC hardware and Windows operating system
• Service orientation, attention to detail and commitment to working with management and other staff
• Ability to prioritize work and meet deadlines
• Excellent communication skills and phone voice
• Demonstrated multi-tasking and troubleshooting skills
• Prompt and reliable
• Self started, strong work ethic

Customer Service/Sales

Customer Service/Sales Support Representative - Ideal candidate will have a college degree and 3-5 years of customer service, inside sales or sales support experience - ideally in the healthcare or information technology fields. Strong written and verbal communication skills a must, along with an outgoing personality. Perfect for a self-starter interested in a growth opportunity.

Job Functions

• Manage entire sales process from prospecting to closing accounts.
• Answer prospects’ questions regarding product features and benefits.
• Emphasize product features based on analyses of customers’ needs, and knowledge of product capabilities and limitations.
• Assist client in making product selection based on customer’s needs.
• Demonstrate product on-line.
• Instruct client on-line registration process.
• Use CRM to track and follow-up on all prospects, appointments and emails in a timely manner.
• Manage client expectations by describing implementation, training and customer support process to customer.

Skills & Qualifications

• College degree
• 3-5 years relevant experience
• Software sales experience, healthcare experience is a bonus.
• Oral and written communication skills.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Ability to communicate with sales prospects and various business contacts in a professional and courteous manner.
• Active listening skills essential to gather information, evaluate problems and communicate best software solution.
• Computer and Internet literate.
• Motivated and willing to learn technical and sales skills.
• Self-starter, with the ability to organize work for maximum efficiency

Enterprise Sales

MIE is seeking a few experienced, senior level sales professionals to join our group as Enterprise Sales Executives. The primary function of this position is to develop large, strategic accounts. Enterprise Sales Executives establish and manage long-term partnerships with MIE Enterprise clients, who are typically Fortune 500 companies. The focus is to provide web based solutions tailored for their employee health clinics, occupational health applications and corporate health and wellness programs.

The role is a senior sales position requiring excellent communications skills and a high level of professionalism. This position requires 5+ years of healthcare industry experience and 10+ years of sales and account management experience. The ideal candidate will have a strong background in technology (software preferred) and an in-depth understanding of the rapidly changing medical environment.

Job Functions

• Expanding the number of MIE enterprise level accounts
• Developing and maintaining strong relationships with clients at the executive level
• Implementing comprehensive major-account sales and development strategies
• Coordinate implementation programs using internal resources to address client requirements
• Manage revenue from key accounts to achieve corporate objectives

Skills & Qualifications

• Bachelor's degree required
• 10+ years in a senior level sales/account management role with revenue responsibility
• Strong background in the medical industry, preferably in a software environment
• Professional sales training
• A proven track record of success in large accounts
• Smart, creative, hard working and dedicated to success